What to expect


What should I expect at my first appointment?

At your first appointment you will initially be asked to fill in a new patient consultation form.  This includes your contact details and medical history.  The therapist will discuss the reason for your visit with you in detail, which may include discussing relevant health and lifestyle factors, and then explore treatment options.  You will have to sign a form saying that you are happy to receive treatment.  We commence with a physical examination, which may include palpation of affected body areas and tests to determine muscle or body system weaknesses.  The physical examination and the treatment will vary considerably depending on the reason for your visit.


What happens with the information I give?

All information given is confidential.  As massage can affect multiple body systems, such as the cardiovascular and nervous system, it is important that the information you give is comprehensive and truthful.  It will allow the therapist to tailor treatments and know what to avoid.


What should I wear?

You can come in your normal clothes.  Depending on the area to be treated, you may have to remove some of your clothes for the massage.  In this case the therapist will leave the room whilst you prepare to lie down on the massage table.  There will be towels or sheets to cover yourself.  During the massage only body parts that are being treated will be exposed.  After the massage the therapist will leave the room again whilst you get dressed.


What if I am embarrassed?

Massage therapists are professionals who deal with many individuals with different bodies all the time.  Medical massage is specifically designed to address discomfort.  If you have any concerns before or during your appointment, you can discuss these with your therapist in confidence, so that suitable adjustments can be made to your treatment.


Will this hurt?

People often say that massage should not hurt and this is certainly true for wellness massage.  As medical massage focusses on areas of discomfort, the pain of the condition is likely going to be present during treatment.  The same massage on a healthy body part would not hurt.  Being in constant communication with your therapist about your level of pain is therefore crucial.  Everyone has a different tolerance level for pain and you should never tolerate more pain than you can bear.  Many clients describe the feeling as a ‘good pain’ or a ‘release pain’ when they can feel their symptoms cease during treatment.


How long are appointments?

Consultations generally last between 30 and 40 minutes.  We recommend you schedule in a few spare minutes after your appointment to relax before heading back to work or other activities.


What happens if I am running late or miss an appointment?

Time has been set aside for your consultation.  If you are running late this will mean your treatment time will be shortened.  If you are unable to attend an appointment, 24 hours cancellation/rescheduling notice is required, otherwise a fee will be charged.  Please remember that early notification may allow someone else in pain to be accommodated.


How do I pay?

Payment is in cash, by cheque or by card (VISA or Mastercard) at the end of each consultation.